Returns Policy

Cancelling an Order

Under the Distance Selling Regulations 2000 you have the right to cancel your order for any item purchased on this website within 7 days of receiving our order confirmation email. If we have not yet despatched the goods, we will cancel your order and make an immediate repayment. You can cancel an order by emailing or calling us on +44 (0)7977 500402.

Returning an Item

When cancelling your order, if you have already received the goods you will need to make the return within 30 days. Once we have received your goods, we will credit you with the value of the returned goods.

Unfortunately we cannot accept the following goods:

  • Audio or video recording (CDs, DVDs etc..) or computer software that have been unsealed
  • Periodicals and magazines

If you are returning an item because of an error made on our part or because it is defective, we will be more than happy to refund the delivery charges incurred in sending the goods to you and your costs in returning it to us. Otherwise, you will be responsible for delivery charges in connection with your purchase.

To return an item, send the goods to the address below quoting your order number and reason for cancellation eg. defective items. For your protection, we recommend that you use a recorded-delivery service.

Oaklands Farm, Heathlands,
CO6 4PY.

Guarantees & Warranties

Whilst Heavy Horse World makes reasonable effort to ensure we sell only the highest quality goods, we do not offer any guarantee or warranty schemes other than those offered by the product manufacturers.

Terms & Conditions

In Accordance with the (Distance Selling) Regulations 2000 the following applies.

Goods must be returned in existing packaging and in perfect resaleable condition, a handling fee will apply of 15%.
Subject to testing any items alleged faulty we will accept the return of these defective goods for return or replacement if returned in 14 days.
All returns must be accompanied by their original invoice.

Heavy Horse World does not accept liability for damage in transit.

Customers are responsible for the secure and safe return of items.

This Agreement will be governed by and construed in accordance with the laws of England and both you and Heavy Horse World agree to submit to the exclusive jurisdiction of the courts of England.