Our Commitment to Privacy
Heavy Horse World is committed to protecting the privacy of anyone using our site or contacting us by post, email or telephone, and the confidentiality of any information that you provide us with. The purpose of this statement is to set out how we use any personal information that we may obtain from you.
Your privacy is important to us. To better protect your privacy and ensure compliance with data protection legislation we provide this notice explaining our information practices and the choices you can make about the way your information is collected and used.
Collection and use of personal information
In general you can visit our website without telling us who you are and without revealing any information about yourself. In some cases, however, you may need to provide certain personal information such as your contact details. We will store this data and hold it securely on computer or otherwise. On some pages you may be able to order goods and/or services as a gift or on behalf of another person, and you will be asked to provide personal information about the recipient such as their contact details.
We may use information that you provide:
- To deliver goods and/or services that you have ordered from us
- For assessment and analysis e.g. marketing, customer and product analysis, to enable us to review, develop and improve our services
More about the use of information provided:
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
We may offer gift-cards, vouchers, or coupons, by which you can personalize a product you order for another person. Information you provide to us to fulfill such offers is only used for that purpose, and it is only disclosed to the person receiving the gift.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
You can contact us if you would like to receive updates on our new products and services.
We may use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.
You have a right to withdraw your consent to our use of any information provided by you or collected from you at any time, by contacting us by post, email or telephone. We are happy to discuss privacy and data protection with you if you wish.
If you are under the age of 13 you can contact us to receive magazines, or other products, but only with the expressed consent of a parent or guardian.
We never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data that you disclose online and we cannot be responsible for any breach of security unless this is due to our negligence or wilful default.
We collect personal information for specific purposes and on specific legal bases and endeavour to collect only the personal information required for those purposes. Once this purpose has been fulfilled and the personal information is no longer required we will anonymise your data by removing any identifiable information or erase it.
Should you have other questions or concerns about any of our policies, please contact us.